Service User Programmes
"Working with Confidence"
A programme for life and workplace skills training for young adults
leaving care
5 Day Induction Course
Aim:
To provide participants with skills and
confidence to work effectively with others in an office or
similar environment.
Objectives
At the end of the course participants are able
to:
-
Identify some of their own achievements and
strengths
-
Understand how we communicate and how
individuals communicate differently
-
Show an understanding of the importance of
customer care
-
Demonstrate effective social skills for day to
day relationships with colleagues
-
Manage difficult situations more effectively
-
Present themselves in a way that is appropriate
for the workplace
The course is participative and fun, with a
practical exercise/activity for homework. Each session follows
the same format to enhance trust and build confidence with
opportunities for one-to-one mentoring. The course comprises:
-
Day 1 Getting to know Each Other
-
Day 2 Basic communication
-
Day 3 Customer Care
-
Day 4 Personal presentation I
-
Day 5 Personal presentation II
Ongoing training for young people
Each session includes time for participants to identify
their achievements and discuss their concerns. The full programme is
developed once the work is commissioned. The topics are selected from the
following list –and/or others, which will be identified during our
training:
-
Fitting in at work (work etiquette including phone
calls, eating, drinking and language)
-
When I feel angry what do I do?
-
When and how should I ask for help?
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Office skills–telephone systems, voice mail & fax
-
Basic pc skills
-
Working as part of a team – team roles
-
Time management
-
Dealing with bullying and harassment
-
Assertiveness
-
Healthy lifestyle
-
Personal hygiene
-
Money matters including banking
-
Managing stressful situations
-
Making changes in your life
-
Continuing assertiveness training and confidence
building
-
Dealing with difficult situations
-
Dealing with criticism
-
Appropriate office conversation
-
Office protocols
-
Cultural differences
-
Showing respect
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