Customer care training for clinicians
in the field of mental health
Duration:
Two days
Target group:
Clinicians
Synopsis:
This course will apply the principles of customer care to services provided by clinicians in the mental health field to provide an understanding and appreciation of this experiences from the perspective of the user.
Aims and Objectives:
To help clinicians to develop the skills required to provide the highest standard of customer care.
To explore some of the issues and dilemmas we face in trying to provide the very best of care in the work place.
To provide an understanding of the needs of clients/patients/users.
To introduce guidelines which clinicians can use to help them deal with telephone contact and deal with all sorts of face to face situations.
To give clinicians an opportunity to identify situations which they find most difficult to manage.
To explore the different ways in which we can respond in order to provide successful outcomes for those difficult situations.
To understand the ways in which non-verbal communications including body language can effect the process and outcome in any situation.
To understand how our initial perceptions and prejudices can effect the outcome of any given situation and to formulate strategies as to how we can make changes to our behaviour and hence to the way in which other people will respond.
