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General
Management Development Programmes
Assertiveness training
DURATION
TARGET GROUP
- This course is open at all members of staff
(courses can be for women only)
AIMS AND OBJECTIVES
- To help participants to deal constructively with communication, stress, anger and difficult situations in the workplace in a non-confrontational way.
- To provide an opportunity for participants to understand the value of these skills in the effective workplace.
- To enable participants to distinguish between assertive, aggressive, passive and submissive behaviour.
- To enable participants to express their needs, communicate and manage difficult feelings by being assertive at work.
- To help participants deal with criticism and difficult situations in the workplace.
- To practice assertive behaviour in a range of work situations
- To understand the links between good communication and assertiveness
Top
• Up • Assertiveness training • Customer Relations • Negotiation skills • Performance appraisal • Presentation skills workshop • Project management • Recruitment and selection • Senior management development programme • Writing a C.V. • |
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