| |
General
Health, Social Services and Voluntary Sector Programmes
Counselling skills
Duration:
Target group:
- All members of staff and/or volunteers
To assist participants in gaining skills in the following areas:
Aims and Objectives:
Communication Skills:
To enable participants to understand and be understood, including:
- a) Creating Rapport. Welcoming, explaining and managing boundaries such as time and limitation of helper's resources, negotiating a reasonable contract between the client and the helper; controlling the environment are all elements in creating the kind of relationship which enable the work to be done in the most effective way.
- b) Active Listening. Listening in order to understand the significance of what the other person is communicating, rather than to evaluate the worth of the contribution against one's own value system
- c) Body Language. An understanding of the significance of posture, eye contact, gestures, tone of voice, etc.
- d) Empathy. Empathy is demonstrated by the ability to reflect feelings and meanings, to paraphrase and to summaries reflectively.
- e) Questioning. Understanding the distinctions between open, closed and leading questions and the importance of using them appropriately.
- f) Challenging. An ability to offer the clients new perspectives on their situations.
Assertiveness Skills:
To assist participants to maintain respect, satisfy their needs and defend their needs and defend their rights without manipulating, dominating or abusing others, including:
- a) The ability to distinguish between assertive, passive and aggressive behaviour.
- b) The ability to both give and receive criticism constructively.
- c) To say 'no' without feeling guilty.
- d) To express feelings appropriately
- e) To be able to identify causes of and manage stress.
Cooperation Skills:
To assist participants to be able to work together with others towards the fulfilment of shared objectives and the solution of management of problems, including
- a) Team building
- b) Negotiation.
- c) Problem management.
- d) Conflict resolution.
- e) Group work
- f) Leadership.
Decision-making Skills
- a) The ability to gather information, priorities and focus.
- b) Summarize and set goals.
- c) Create options for action.
- d) Appropriate communication for given situation.
The Helping Process:
To understand and develop strategies to counsel people with mental illness. An understanding of the helping process including investigation, decision, action and evaluation.
Top
• Up • Bereavement awareness • The Carers Act • Care management and care planning • Carers and Disabled Children Act • Clients risk of suicide or serious self harm • Communications with people with hearing impairment • Communicating with people with sensory impairment • Communication with people with visual impairment • Community care law and practice • Counselling skills • Equal opportunities / anti-discriminatory practices • The Human Rights Act • Managing violence and aggression • Working in multi-disciplinary teams • Risk assessment and risk management • Self neglect • Supervision • Adult protection awareness • HIV/AIDs awareness • Epilepsy awareness • Person Centred planning • |
|
