Communication with people with visual impairment

IMCOT - People are our Business

"Communication is about constructing what you say so other

people listen and understand what you want to achieve"

Phone: +44(0) 01483-300717

Email: Mail@imcot.com

Fax: +44(0) 01483-300717

Public

and

Voluntary

Sectors

and

Coaching

and

Mentoring

Duration:

Target group:

Aims and Objectives:

Aims:

To raise awareness of the problems which people with visual impairment face and manage
To gain an insight into the needs of visually impaired customers
To develop customer care skills for staff working with clients with visual impairment
To develop guidelines to communicate more effectively with people with visual impairment.

Objectives:

To identify the difficulties staff experience in trying to communicate effectively with people with visual impairment
To formulate strategies to enable staff to communicate effectively with customers with visual impairment
To enable staff to identify best practices in customer care with visually impaired clients
To gain an insight into effective customer care

Helping you

to achieve your goals

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