Administrative Programmes

Servicing meetings

Duration:

• One day

Target group:

• Administrative Staff and other staff

Aims and Objectives:

Aims

• To review the process and stages of servicing meetings.
• To gain a clearer understanding of how to support a meeting by arranging and preparing for meetings
• To develop skills of recording minutes of meeting

Objectives:

Skills:

• To enable participants to review how to organize meetings effectively.
• To develop on their skills of minute taking.
• To look at how to structure and present records of meetings

Knowledge:

• To identify useful formats for reports of meetings.
• To gain an understanding of what needs to be recorded at meetings and how this should be recorded.
• To develop an understanding of the need for working practices to conform to regulatory requirements and organizational procedures.

Attitudes:

• To develop an understanding of the need for clear language.
• To be aware of the importance of confidentiality and equal opportunities in presenting information.

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• Up • Assertiveness training • Customer care skills • Customer relations • Equal opportunities awareness programme • Introductory management course • Managing a team • Minute taking • Report writing • Servicing meetings • Stress management • In-house team building • Telephone skills • Time management •

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