Administrative Programmes

Duration:

• 1 Day

Target group:

• Administrative other staff

• 12

Aims and Objectives:

Aims

• To review the process and stages of servicing meetings.

• To gain a clearer understanding of how to support a meeting by arranging and preparing for meetings.

• To develop skills of recording minutes of meeting.

• To identify the role of the administrator in meetings.

Objectives

Skills

• To enable participants to review how to organise meetings effectively
• To develop on their skills of minute taking
• To look at how to structure and present records of meetings
• How to intervene effectively in meetings
• To deal with any other aspects at meetings which participants find problematic

Knowledge

• To identify useful formats for reports of meetings
• To gain an understanding of what needs to be recorded at meetings and how this should be recorded
• To develop an understanding of the need for working practices to conform to regulatory requirements and organisational procedures

Attitudes

• To develop an understanding of the need for clear language
• To be aware of the importance of confidentiality and equal opportunities in presenting information

Top

• Up • Assertiveness training • Customer care skills • Customer relations • Equal opportunities awareness programme • Introductory management course • Managing a team • Minute taking • Report writing • Servicing meetings • Stress management • In-house team building • Telephone skills • Time management •

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