Administrative Programmes

Managing a team: To strengthen management skills & increase self-confidence

Duration:

• 2 /3 Days

Target group:

• First line managers and team leaders

Aims and Objectives:

Aims

• To strengthen management skills for supervisors and first level managers
• To increase self confidence in managing teams
• To develop an understanding of issues involved in managing a team effectively
• To improve leadership and team building skills

Objectives:

• To understand the factors which motivate staff
• To develop strategies to deal with situations which first level managers find difficult to confront
• To identify the different roles played to allow a team to function effectively
• To identify the different roles played to allow a team to function effectively
• To analyse the criteria for the effective functioning of teams and team leaders
• To improve time management skills
• To acquire skills to manage personal change
• To improve the management of meetings
• To develop report writing skills
• To set up a personal action plan for improved team management

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• Up • Assertiveness training • Customer care skills • Customer relations • Equal opportunities awareness programme • Introductory management course • Managing a team • Minute taking • Report writing • Servicing meetings • Stress management • In-house team building • Telephone skills • Time management •

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