Administrative
Programmes
Introductory management course
Duration:
Target group:
NUMBER OF PARTICIPANTS 12
Aims and Objectives:
- To enable managers to enhance the knowledge and skills necessary to carry out their responsibilities efficiently and effectively
- To enable managers to increase their confidence, to apply their skills and knowledge
- To enable managers to enhance their personal development through the acquisition of transferable skills and knowledge.
METHODS: Small group exercises, case studies, video material, discussion and role-plays.
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• Up • Assertiveness training • Customer care skills • Customer relations • Equal opportunities awareness programme • Introductory management course • Managing a team • Minute taking • Report writing • Servicing meetings • Stress management • In-house team building • Telephone skills • Time management • |
